Frequently Asked Questions

Everything you need to know about shopping with Hooey Brands Official Store.

How long will it take for my order to ship?

Standard orders are processed within 1-2 business days. Once shipped, domestic delivery typically takes 3-7 business days depending on your location and selected shipping method.

What is your return and exchange policy?

We offer a 30-day return policy for unworn, unwashed items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.

How do I know which size to order?

Each product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you own and comparing it to our specifications to ensure the perfect fit for your Hooey gear.

Do you ship internationally?

Yes, we ship to many countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and weight of the package.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How should I care for my Hooey hats and apparel?

To maintain the quality of your gear, we recommend spot cleaning hats and machine washing apparel in cold water with like colors. Tumble dry on low or hang dry to prevent shrinkage.